Reference

furla Legal terms for your account

furla Legal terms explain how your account, wallet records, game access and personal data are handled in Indonesia.

Account rulesData choicesPolicy contact
furla furla Legal terms for your account
CONTACT ROUTES

Where to raise a Legal question

A clear contact route helps you resolve a policy question without guessing which team should receive it.

Account access Use the account support path when phone verification, a sign-in record or an eligibility prompt prevents you from reaching the Legal text. Include the account reference shown on your screen so we can match the request without asking you to repeat unrelated payment details.
Wallet records For a DANA, OVO, GoPay or QRIS question, send the payment receipt and the date shown in your account history through the support route. Bank transfer and virtual account questions should include the reference attached to the cashier record.
Policy changes If you want to ask about a Legal clause, data correction or account closure, name the exact section and describe the requested change. We use that detail to route the matter to the team handling policy, account records or personal-data requests.
DATA PRACTICES

How we apply furla Legal rules

The Legal process is designed to make account decisions traceable rather than hidden behind general wording.

Data handling

We use account details for account administration, verification, payment matching and support handling. If you ask what information is associated with your account, refer to the relevant Legal section and account reference so the request can be checked against the correct record.

Cookie choices

Cookies can support sign-in continuity, page settings and the path between your account and the lobby. Check the cookie controls presented on your device, and review the Legal wording if you want to understand which choices affect browsing or account access.

Account security

Phone verification is part of the account access path, and we may use account details to identify a request before discussing records. Do not send a wallet PIN or password in a support message; use the account route shown on your device.

Record retention

Payment receipts, account references and policy-related messages may be retained for the period described in our Legal wording. This helps us trace a DANA, QRIS, bank transfer or virtual account question when the original cashier page is no longer open.

Correction requests

You can ask us to correct an inaccurate account detail by naming the field, explaining the change and providing the account reference. We may need phone verification before changing information that affects account ownership or payment matching.

Account closure

To request account closure, use the policy contact route and state that the request concerns your furla account. We will explain any remaining record or payment step described by the Legal terms before the closure request is completed.

Answers before you open an account

These Legal answers cover the questions we expect you to ask before creating an account or sending a policy request. They explain the practical link between your account, local payment record and data choices without replacing the full Legal notice. If the wording shown during account creation differs, follow the current notice and the local eligibility prompt.

furla Legal covers account creation, phone verification, access conditions, payment records, data handling, cookies, account security, retention and closure requests. The terms apply to the account path shown to you, and eligibility depends on local law rather than on a general statement for every location.

Yes. The Legal notice explains the access conditions presented for your account, but availability depends on local law. Read the prompt shown during account creation and complete phone verification only when the service is available to you under the applicable Indonesian requirements.

A wallet action can create a payment reference linked to your account history. If you need a correction or status check, keep the receipt and identify whether it concerns DANA, OVO, GoPay or QRIS. We use those details to locate the relevant record.

You can ask about the account data connected with your Legal request and request a correction when a detail is inaccurate. Include your account reference, identify the field, and use the policy contact route. We may ask for phone verification before changing ownership or payment-related details.

The Legal wording explains how cookies may support sign-in continuity, device settings and movement between account pages. Review the cookie controls shown on your device if you want to change a preference. Some choices may affect how the account path or policy page behaves.

The applicable retention period is described in the Legal notice rather than assumed from the payment method. Records may include account references, receipts and support messages for DANA, QRIS, bank transfer or virtual account requests. Ask through the policy contact route if you need clarification.

Use the account support path and state that you are requesting closure under the Legal terms. Include your account reference, but do not send a password or wallet PIN. We will explain any outstanding payment or record step before processing the closure request.